Koikoi ← Back to home

Koikoi Terms of Use

Effective date: 29 May 2026 Last updated: 29 May 2026

These Terms of Use (“Terms”) govern your use of the Koikoi matchmaking event service operated by Premori AU Pty Ltd (ABN 21 697 137 312) (“Koikoi”, “we”, “us” or “our”), provided through the website https://koikoi.com.au and the application form at https://apply.koikoi.com.au (together, the “Service”).

Please read these Terms carefully. They apply in addition to our Privacy Policy.

1. Agreement to these Terms

You must comply with these Terms to use the Service. When you apply to attend an event, you must expressly agree to these Terms. If you do not agree, you may not use the Service. A contract between you and us is formed when you complete your application for an event.

2. The Service

The Service offers curated, in-person matchmaking events — primarily short, one-on-one speed-dating sessions — bringing together Australian men and Asian women living in Australia, with the aim of supporting genuine connections and cultural exchange. Participants are matched during the event, and a match is confirmed where there is mutual interest.

People who do not fall within the primary participant groups described above may take part with our prior approval.

3. Provision of the Service; no guarantee; changes and suspension

  1. We may set reasonable conditions on participation (for example, based on age or relationship status) and may decline or limit a person’s use of the Service on reasonable grounds.
  2. We do not guarantee any particular outcome. We do not promise that you will be matched, or that any relationship, romance or marriage will result.
  3. We are not responsible for issues arising from your own circumstances or equipment (for example, your device, internet connection, or personal situation).
  4. We may change, suspend or discontinue all or part of the Service. Where a change materially affects you, we will give you advance notice by email, SNS or a notice on the website; in urgent cases we may notify you afterwards.
  5. Nothing in this section limits the consumer guarantees that apply to you under the Australian Consumer Law (see section 14).

4. Eligibility

  1. The Service is for single people who are at least 20 years old. You must not use the Service if you do not meet these requirements.
  2. You agree to keep your registration details current and accurate and to tell us promptly if they change. If we ask you to provide documents to verify your eligibility (for example, your age), you agree to do so.
  3. You represent and warrant that you have the right and capacity to enter into and comply with these Terms, and that the information you provide is true and accurate.
  4. You must not be a member of, or act on behalf of, any criminal organisation, or any group that promotes hatred, violence or discrimination, and you must not use the Service to support such a group.
  5. We may decline or restrict your use of the Service for reasons including breach of these Terms, false information, a history of cancelled or withdrawn participation, or other circumstances we reasonably consider inappropriate.

5. Your responsibilities and duty of care

  1. We do not verify the criminal history, background or marital status of participants, and we do not guarantee that other participants are single, are the age they claim, or have provided accurate information.
  2. You are responsible for deciding what personal information and external contact methods you share with other participants. Any consequences of sharing this information are your responsibility.
  3. If a dispute arises from your use of another person’s content (for example, photos), you are responsible for resolving it and you agree to release us from any related liability.
  4. We may suspend or interrupt the Service for maintenance, equipment failure, force majeure or other reasonable causes. We will give advance notice where practicable, or notice afterwards in urgent cases.

6. Prohibited conduct

You must not use the Service to engage in, encourage or assist any of the following:

  1. Conduct that breaches the law or public order and decency;
  2. Monetary transactions with, or solicitation of, other participants (including sex work, “compensated dating”, investment schemes, multi-level marketing, or religious, political or commercial solicitation);
  3. Sexual, violent, cruel, discriminatory or otherwise offensive content or behaviour;
  4. Using the Service for any purpose other than its intended purpose;
  5. Collecting, using or disclosing another participant’s personal information without their consent;
  6. Causing mental or physical harm to any person, harassment, stalking, threats, or defamation;
  7. Infringing the intellectual property or other rights of any person, including unauthorised use of Koikoi’s images or materials;
  8. Providing false information, impersonating another person, or registering or participating while under the minimum age or while married;
  9. Interfering with the operation of the Service, unauthorised access, or placing an excessive load on our systems.

If you breach this section, we may (after notice, or afterwards in urgent cases) restrict or terminate your use of the Service and recover from you the reasonable losses and costs we incur as a result.

7. Term and termination

  1. The contract takes effect when you complete your application and we approve it. You may end it by clearly notifying us by email or through our contact form; we will accept the termination provided there are no amounts outstanding.
  2. These Terms continue to apply after an event ends, but only to the extent needed to resolve disputes and issues relating to that event.
  3. We are not responsible for any voluntary interaction (such as private dates or contact) that participants choose to continue after an event — see section 12.
  4. We may terminate the contract after prior warning (or afterwards in urgent cases) if you breach these Terms. We may impose a permanent restriction where there are repeated breaches (three or more), deliberate and serious harm, or other circumstances we reasonably consider warrant it.

8. Fees, cancellation and refunds

  1. Participation in our events requires payment of a participation fee. The fee and accepted payment methods are notified to approved applicants (for example, by email after your application is approved). Payments are processed by our payment processor (Stripe).
  2. Because of the curated nature of our events and the need to maintain a balanced participant mix, please cancel carefully once your place is confirmed. Our cancellation policy is:
    • If we receive your cancellation request at least 7 days before the event, you will receive a full refund of the participation fee.
    • If we receive your cancellation request within 6 days of the event (including on the day of the event), the participation fee is non-refundable.
  3. A cancellation takes effect when we receive your request by email or through our contact form. A refund is processed once your cancellation is accepted.
  4. If we cancel an event, we will notify you in advance by email or SNS and refund your participation fee in full. We are not responsible for your travel, accommodation or other incidental costs. If you prefer, and you tell us in advance, we can apply your payment to another event.
  5. We may cancel or restrict use of the Service where a payment fails or is overdue.
  6. Your rights under the Australian Consumer Law are not limited by this section. Nothing in this cancellation policy applies to a refund or remedy you are entitled to because of a major failure with the Service or a failure to meet a consumer guarantee (see section 14).

9. Indemnity

To the extent permitted by law, you agree to compensate us for loss, damage, liability or cost (including reasonable legal costs) that we suffer to the extent it is caused by your breach of these Terms or the law, or your deliberate misconduct or negligence. Before making any claim, we will give you a reasonable opportunity to respond and will explain the basis for the claim. We will not claim for indirect or consequential loss.

10. Communications

  1. We communicate with you through the email address or SNS account you have registered, and you should contact us through our official contact form or support email. We do not provide phone or in-person support.
  2. You are responsible for keeping your contact details accurate and accessible. We are not responsible for any disadvantage caused by your failure to provide or maintain accurate contact details.

11. Assignment

  1. You may not assign or transfer your rights or obligations under these Terms to anyone else.
  2. We may transfer our rights and obligations under these Terms — and your information — to a successor as part of a business transfer, after giving you notice. By agreeing to these Terms, you consent to that transfer. The successor will be bound by terms and a privacy policy consistent with these.

12. Disputes between participants

  1. You use the Service at your own risk and are solely responsible for your interactions with other participants. We have no obligation to monitor those interactions.
  2. In particular, we are not responsible for any crime, physical or psychological harm, or dispute that may arise where matched participants choose to meet, date or interact privately after an event. Any such interaction is voluntary and is your own responsibility.
  3. We are responsible, within the limits of the law, for safety management at the event venue itself. Accidents or incidents caused by a participant’s own deliberate act or negligence are that participant’s responsibility.
  4. Where we are reasonably notified of a serious issue, we may assist by referring the matter to police, lawyers or other appropriate external bodies.

13. Personal information

  1. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and our Privacy Policy. By using the Service, you acknowledge our Privacy Policy.
  2. Your application information (including photos and the details you provide) may be used to screen applications, curate and arrange matches, and run our events. Limited information may be shown to other participants, event staff and hosts as needed to run the event, and your contact details are shared with another participant only where you have consented.
  3. You may request access to, or correction or deletion of, your personal information as described in our Privacy Policy.

14. Australian Consumer Law and limitation of liability

  1. Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be excluded.
  2. Subject to clause 14.1, and to the maximum extent permitted by law:
    • the Service is provided “as is” and we do not give any other warranties, express or implied, including as to quality, fitness for a particular purpose, or that the Service will be uninterrupted or error-free;
    • we are not liable to you for any indirect, special or consequential loss, or loss of profits or opportunity; and
    • our total liability to you in connection with the Service or these Terms is limited, at our option, to re-supplying the relevant service or refunding the participation fee you paid for the relevant event.
  3. We are responsible for loss or damage to the extent it is caused by our own deliberate act or gross negligence, and nothing in this section limits liability that cannot be limited at law.

15. Changes to these Terms and the Service

  1. We may change these Terms from time to time. A change takes effect on the date it commences.
  2. Where we change these Terms, we will notify you — by email, SNS, a notice on the website, or another appropriate method — at least 7 days before the change commences, or at least 14 days before for significant changes.
  3. If you do not agree to a change, you may end your contract and stop using the Service before the change commences. If you continue to use the Service after a change commences, you are taken to have agreed to it.

16. Governing law and jurisdiction

  1. These Terms, and any dispute relating to them or the Service, are governed by the laws of Victoria, Australia. For an event held outside Australia, the laws of the place where the event is held apply; if those laws conflict, the laws of the place where our principal place of business is located prevail.
  2. You and we submit to the non-exclusive jurisdiction of the courts of that place.
  3. Before commencing proceedings, you and we will try in good faith to resolve any dispute, and may use mediation or other appropriate dispute-resolution processes.

If you have any questions about these Terms, contact us at premoriau@gmail.com.

© 2026 Premori AU. All rights reserved.